Our retreats are intentionally designed to create space for healthcare providers to care for themselves and to be with people who understand the particular joys, challenges, and complexities of healthcare work. Because of that, we ask you to think thoughtfully about who you bring with you and who will help you protect the conditions that make caring for yourself and being part of a community possible. 

An option that works well for families and partners is to tack on a few days ahead of or after retreat in the same or nearby location, so everyone can share in the fun of the destination while protecting your time at the retreat.
 

Minors

Our retreats are for adults, and we do not allow minors to attend.

We know that for many of us in healthcare, caring for others is second nature. Our retreats are an opportunity to quiet the part of ourselves that is always tending, anticipating, and taking care of someone else, and instead practice turning that care inward.
 

We also believe deeply in the power of the retreat community. Everyone who joins us is making a commitment to their own well-being and creating space for others to do the same. While we love kids and have them ourselves, having children present changes the dynamic and focus for the entire group.
 

Being able to attend a retreat without your children is a significant privilege and is not accessible for everyone. There is real grit, planning, expenses, and trust that go into arranging care while you are away, and we don't take that lightly. Making space for yourself is work itself —especially when you are accustomed to being the person everyone else relies on—and we honor the internal and external resources it takes to get here.
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Bringing a Non-Healthcare Partner

Non-healthcare partners are welcome at our retreats, but we encourage you to think carefully about whether bringing a partner will support the experience you want to have.

Having a partner with you naturally keeps you in the role of tending to someone else who relies on you. You may find yourself thinking about their needs, making fewer plans with your peers, or staying connected to the conversations and responsibilities you were hoping to step away from.

 

None of that is inherently bad—but it is worth asking yourself whether having your partner along will make it easier or harder to fully settle into caring for yourself. It's also worth asking yourself how well your partner cares for you and for themselves.
 

It is important to know that CE workshops are specifically for healthcare providers. During these times, your partner will be on their own. Non-healthcare partners are welcome at all meals and on Mar de Jade / Chacala excursions.

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We recognize that making the choice to attend a retreat—and arranging the time, coverage, and resources to make it possible—is no small thing. The intention behind our policy is not to exclude; it's about protecting the conditions that make self-care and community possible.

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Helping Healthcare Heal (HHH) does not provide medical emergency personnel at its retreats. You are responsible for caring for yourself and any medical conditions during the retreat and during travel.​

 

Vaccines: Our team is vaccinated, and we highly encourage our guests to be vaccinated and boosted before traveling.

Testing: COVID is still a virus that requires additional caution. To minimize the risk of spreading COVID in a group setting, we ask that you test for CoVid with over-the-counter antigen tests should you begin to develop any symptoms. Please bring 1-2 self-tests on any overnight event. Self-tests are not available in Chacala, Mexico. 

Masks: Please wear a mask if you feel ill to prevent the spreading of any virus, even if it is not CoVid. We follow the guidelines set by our state and federal health authorities and the CDC. Currently, face masks are optional. However, please be aware that this is subject to change.

Assumption of Risk: When you register for a program, you agree to participate in an activity that may include physical, emotional, and psychological activity. Such activities always involve a certain amount of risk. In a group setting, the facilitators cannot always monitor your physical, emotional, and psychological limits, and your registration demonstrates your consent to take responsibility for assessing the risk any activity poses to you, and choosing a safe course of action for yourself.

 

If you choose to drink alcohol or use substances in your free time, you assume all associated health and safety risks.

By your registration, you affirm that you assume the risk and responsibility for any injuries or damages suffered by you arising out of your participation in a retreat.

 

Cancellations must be submitted to helpinghealthcarehealretreats@gmail.com.

 

Deposits are non-refundable.

If a cancellation request is received over 65 calendar days before the first day of the event, a full refund minus your deposit and a 6% processing fee will be issued.

Between 30-65 days before the event, a nonrefundable credit for what you've paid minus your deposit will be granted. The credit may be applied towards any Helping Healthcare Heal retreat registration for one year after the date of the grant. 

After 30 days, a nonrefundable 50% credit minus your deposit can be granted that may be applied toward any retreat registration for one year after the date of the grant.

Within 7 days of the retreat, a nonrefundable 25% credit will be granted - minus your deposit -  that may be applied toward any retreat registration for one year after the grant.

 

Within 24 hours of the retreat, no credit or refund will be issued. This is firm.

 

For all retreats: 
Helping Healthcare Heal has no financial responsibility for changes to airfare and other miscellaneous charges.

If the training must be canceled on the part of Helping Healthcare Heal for unforeseen reasons, a full refund will be issued. In this case, Helping Healthcare Heal has no financial responsibility for changes to airfare and other miscellaneous charges.

 

Mar de Jade, Chacala, Mexico:
If you plan to register with a friend for a specific room, room rates are based on occupancy. If your roommate cancels:
• Their cancellation fee will first be applied to cover the increased rate for you.
• If the cancellation fee does not fully cover the rate difference and no replacement is found, you are responsible for the additional cost of the room. We will do our best to pair you with others in a shared room, but this is not guaranteed. For this reason, we recommend booking shared rooms only with people you know and trust, and purchasing insurance in case of unexpected changes.

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Please submit any grievance to helpinghealthcarehealretreats@gmail.com, and we will reply within 5-10 business days.

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Use of Your Likeness or Images

While you are attending a workshop or retreat with Helping Healthcare Heal, LLC, you may notice one of the facilitators or a staff member taking photographs of program participants. Some of these pictures may be used for promotional, educational, or informational purposes and may appear in the following places:

• our private database of workshop participants

• our website

• our social media feeds (Instagram, Facebook)

• promotional emails

• other electronic or printed communications.

We will always take utmost care to utilize images of participants that are respectful and flattering. By participating in a Helping Healthcare Heal, LLC event, you agree that Helping Healthcare Heal, LLC may take photographs that include your likeness and that such photographs may be used by Helping Healthcare Heal for the purposes listed in this section, without compensation to you of any kind.